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- lost one shipment and it took them two months of me chasing them to admit that they have lost it. - 4 or 5 times, the delivery spends 3 weeks in their stores without even calling me for delivery and when I call to ask, they say the address was not clear (my address...
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Anonymous
Sam

Did you end up getting your stuff in the end tho? Please let me know. Thanks. Similar situation.

1.0
Dhahran, Eastern Province
I didn't like
  • Incompetence
#1150057
I ordered items from Souq.com last Nov25, 2017. based on the tracking it was endorsed to Aramex courier the day after, Nov26 but until now(dec13) the items were not delivered. i tried calling aramex several times but they just promised to deliver the items tomorrow....
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1.0
I didn't like
  • Customer service
  • Most frustrating
#1147300
I ordered from Mango online and Mango said it'll take them 7-10 days especially during holidays to send the order. OK. I was fine with that but here comes ARAMEX delivery system, i started tracking my shipment order after 7 days, it was there on the website that my...
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I liked
  • Very long advertisement of your aramex locker
  • I almost memorized it thru telephone customer service
I didn't like
  • Most frustrating
  • Worst delivery service
  • Frustrating
#1147283

Aramex - Call Centre does not respond

Aramex
#1147240
1.0
Details
Aramex sucks!! It really does. 48 hours now trying to call them. The calls go into unending hold and IVR messages about locker etc. Have tried waiting for 50 minutes in one go. Nothing helps. My shipment is untraceable. It has left the sender and is in Dubai - where I don’t know. It has dresses for a wedding. I am traveling today. It will not help if it gets delivered now.
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Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Aramex - I dont like to send any more items

Aramex
#1145924
1.0
Details
I take one bank account in u a e. index exchange al ain i take one Fedral bank nro account. Index exchange staf send all details in 4. 11. 17 But aramax company didint send to me
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Aramex - Worst shipping company!!!

Aramex
#1136752
1.0
Details
My package is still in their office in NY for more than a week now. Customer service is worthless!
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Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Aramex - Poor service

Aramex
#1135992
I received a that was for another person and that person received my parcel. Then when we tried to have the problem fixed no one gave a *** and was fobbed off. This is one company that you hope goes broke very soon
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Thank you(NOT) Aramex, when I called today to enquire about my deliveries that was due to be delivered yesterday (after being on hold for more than 40 min) you just casually told me that there is an issue with JFK and there's nothing to be done but wait, even though...
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1.1
I didn't like
  • Incompetence
#1147224
Several times the aramex asked me to schedule a convenient date for receiving ur mail. On said delivery date, I received another text asking to call the hotline. When I finally got thru, after 35mins of hold, a disrespectful agent answers my call and tells me I need to...
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Anonymous
illiezillie

Deliveries that was scheduled (and paid for) to be delivered yesterday is now just a big question mark and they blame it all on JFK airport services - if you have delivery iss...

1.0
#1147196
Aramex - Miss comment
Respected team my shimpent no is 31465361992. Issue is I was call before 3 days call center and for mention time for delivery between 4-7 and to her 2 to 5pm office are closed but today delivery come for delivery 3 pm without information for early delivery. Your...
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#1146601
ARAMEX IS FRAUD COMPANY, ROBBING CUSTOMER GOODS WE HAD EXPERIENCE TWICE. WE LOST BIG ORDER AND MONEY BECUSE OF ARAMEX, I THINK THEY SURIVE JUST BUY ROBBING CUSTOMER GOODS. I WANT TO SLAP THERE CEO. *** SERVICE I HAVE SEEN EVER. PLEASE DONT SHIP YOUR GOODS FROM ARAMEX....
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Anonymous
None of ur business

The worst ever!

I didn't like
  • Customer service lies about where the shipment is
  • Cheating on prices
#1144157
So for the past 6 days, they've had my package. I have been calling them for 4 days straight now, they take about 15 minutes to respond to calls that's the first issue. the second issue, none of the representatives seem to know what's going on. I have requested for...
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#1143701
My package has been in UAE since Nov. 28, but till now I haven't received it, prior to delivery I have updated my mobile number because my registered number is not working, next day they said they could not contact my number, so I have updated again, again next day its...
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#1142960
Hello, Let me put the service issue chronologically: 29 Nov. - As per your tracking status, item received at your Dubai Hub 03 Dec - Contacted Aramex call centre - spoke to a lady - as I felt she was shying away from resolving my complaint - requested for a call back...
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1.0
I didn't like
  • Customer service
  • Service
#1142475