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1.4 Based on 60 reviews
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  • Customers like
    • Very poor service 5
    • Prices 1
    • Website 1
  • Customers don't like
    • Poor explanations 14
    • Delays 14
    • Service 11
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  • From mobile
  • Oct 17
  • #938134

Very poor customer service. Always a bad customer experience. They are so impatient and not able to clearly explain chargess. Always errors in the first charge calculation. Make sure you call to clarify this. Without customers this company will not be in service.

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courier boy came to my house for courier service . at the time I am in outside of my house. He called me, after I come back immediately my building. That courier boy came and shouting me . I told him don't shout. After I go to my plot and take my emirates ID and come down my building. In between that courier boy left from my building. I am very shock. very poor guys. 5 minutes he can not wait. what a service I don't know. why he shouting the... Read more

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  • From mobile
  • Oct 05
  • #931391

This courier is very poor ...i was order an item from china..i was supposed to recieve it last sept 26...but untill now they ddnt deliver it..

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Very bad and unsatisfactory customer service with major delays. My Parcel reached to Dubai from India on October 1st and no one called to inform me that the parcel is already there till I called on 4th to check and the lady confirmed the parcel is there and it was ready for delivery then she took all personal info needed to complete the delivery which she informed that it would be next day. I waited at home and did not go anywhere even to work... Read more

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I have a package the was shipped in September 6th, from Lebanon to Iowa USA. the package arrived New York city in September 9th, and since then it stayed there. I called their costumer service over 5 times. at the beginning they said that they are running an investigation to see where is my package! and they will call me back. I waited four days. When I called back the second time they said that they still working on them. Now when I call them... Read more

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  • From mobile
  • Sep 29
  • #927610

Very very bad customer service with major delays. I have been waiting for my parcel for last 3 days, and everytime I call them they tell me its with fastway couriers and fastway tells me its with Aramex. No teack. And finally came to know its with Toll. Still working with Toll to teack my parcel. God knows if I will get it by Monday...

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Aramex Shop&Ship Dubai service has got to have the worst staff in history! On my last shipment, i was overbilled by Aramex through over inflating the weight of the package and therefore hiking up the shipping rate. Once the package was received and still in actual shipping condition, i have placed it on a home digital scale and for my surprise, the actual weight was 1/3 of the billed weight. Since i have already paid the money through the online... Read more

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  • From mobile
  • Sep 20
  • #922312

That's what Aramex did to my $2300 laptop which I was sending for a warranty claim. What is bad also is that they don't admit that it was damaged by them.

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aramex dubai is one of the worst when it comes for delivery !! a text message was sent at 8am confirming the delivery on the same day, and based on customer service advise, the delivery is from 8am to 7pm coordination is unavailable with coriers since they don't pick up their phones!!! the house holders were put in a position of not leaving the house since the shipment was important for an upcoming event!! after a multiple unsuccessful phone... Read more

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  • From mobile
  • Sep 08
  • #914986

The best courier company ever... Thank you Tania Sampson.... . Aramex Capetown... For the excellent service

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