Ok so i have been suffering for the past few days with Aramex unprofessional service by it s staff and ignorance and their useless work and lies, after so many calls and complaints about it they all simply give false info and promises that the parcel will be cleared today, and today never comes and tomorrow also never comes , as usual bunch of liars bunch crooks working and 1 hand even if complain to management they also cover for them which is very scary and unprofessional unlike DHL , DHL usually clear this within 2 to 3 working days at max will be in our hands.
I will submit offical complaints in all needed authorities and online boards to make sure all know about aramex Amman Jordan Staff and behavior
We got this Smart cards package sent to us on the date of 27/11/2015 - today it s 09/11/2015
Location Date Activity
Al Muqabalain Station, Jordan 12/07/2015 14:45 PM On Hold
Al Muqabalain Station, Jordan 12/03/2015 20:26 PM - Documents Delivered to Consignee/Broker for Self Clearance & Delivery - 41694087945 - FAKE AND LIES AS THEY GOT THE TRC AND DOCUMENTS ON THURSDAY IN AMMAN KHALDA OFFICES BY ARAMEX STAFF CALLED RAMI
Al Muqabalain Station, Jordan 12/03/2015 15:56 PM On Hold
Al Muqabalain Station, Jordan 12/03/2015 15:18 PM Documents Delivered to Consignee/Broker for Self Clearance & Delivery - Need TRC Approval " with Sample " - (FAKE WE GOT THE TRP WITHOUT THE PAPERS OR SAMPLE )
Al Muqabalain Station, Jordan 12/02/2015 17:43 PM On Hold
Al Muqabalain Station, Jordan 12/01/2015 08:01 AM Customs Clearance - In Progress
Dubai, United Arab Emirates 11/29/2015 18:15 PM Departed Operations facility – In Transit
Dubai Express Hub, United Arab Emirates 11/29/2015 09:54 AM Received at Operations Facility
Amman, Jordan 11/29/2015 04:45 AM Credit Card Payment - Completed
Hong Kong, Hong Kong 11/28/2015 22:46 PM Email Sent to Consignee
Hong Kong, Hong Kong 11/28/2015 20:04 PM Departed Operations facility – In Transit
Kowloon Office, Hong Kong 11/27/2015 17:30 PM Received at Origin Facility
Hong Kong, Hong Kong 11/27/2015 16:36 PM Record created.
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Reason of review: Poor customer service.
Monetary Loss: $10000.
Preferred solution: Deliver product or service ordered.
Aramex Cons: I cannot get the parcel i paid for, Bad customer services, Poor explanations, Faulty service.