Aramex cheated on prices about their services, did'n give me full information about custom's fees. To get my parcel I had to pay 4 times more then what they announced in the beginning when it was being sent.
I have to say that I had to register numerous Aramex repetitive replies to my messages by printscreen means. So I have accumulated since january 2015 dozens of : "Hello Ekatrina, we sincerely apologize for any inconvenience! Our team is checking on it and will do the needful. Thanks" on this FB page.
When I had to work with Paris team, one can see a very, very long correspondance, where I ask a question and it is NEVER replied, I had to reask the question for 10 times (they reply once a day) to get the answer !!! So 10 days lost just because they don't read messages but copy-paste replies! For all these inconviencies I asked for full refund including my losses of customs fee about which Aramex (who claims to be professionnal) couldn't ignore in advance, so they misleaded me and I chose their services without this knowledge. Aramex continues to be inefficient because of time loss and unhelpful customer service.
One can see all the complaints about them in the internet. Here is only one of the numerous sites http://aramex.pissedconsumer.com/
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $300. KatiaGorges is overall dissatisfied with Aramex and uploaded picture s. The most disappointing about aramex shipping service at Aramex was service, poor explanations and delays Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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