Dubai, Dubai

Collected parcel from my wife place of work 14th december, tracking system says arrived and cleared customs UK on 15th December 22nd cucumber parcel not delivered to destination, hundreds of emails and expensive phone calls later, london claim dubai notified of a non arrival ! called dubai again, *** on phone , oh no sir your parcel is in UK, it was handed to geopost for delivery, called geopost, sorry sir parcel was not handed to us , we only received pre notification, called dubai again same rubbish, " oh no sir wobble wobble your parcel is in the UK" no you dumbs its not. so in the end my 87 year old mother does not get her christmas gift that we had entrusted to these incompetent idiots .

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

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