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Driver called saying I'm here but having trouble finding your address ( my address is an apartment building and impossible to miss as its the only one on the street) I clarified to the driver what the address was. He said well i can't find it and said you need to come and help me.

I was in the middle of work and could not leave my apartment to go down and direct a driver whos sole job is to navigate to addresses to the correct space. He said FINE THEN!! and instead of attempting to locate the address he then drove away and didn't bother with the delivery, even though I was home and upstairs and awaiting it as it had already been delayed.. I then attempted to call the driver 16 times.

I then attempted to call aramex and surprise surprise they don't have a contact number. I then attempted to contact their customer service. They were incredibly rude from the start. Saying " well the driver didn't refuse delivery he required more information" I provided the address what further information can I give.

If someone cannot locate addresses that are incredible simple and take up an entire street then they should be employed as a courier. My delivery is now stuck at depot minimum 30kms away. I'm currently in a lockdown and cannot travel to pick the item up. I've contacted customer service lodged complaints and attempted to get a redelivery with a diff driver since this one apparently doesn't have eyes and cannot see a block wide apartment building as he turns a corner.

I'm at my wits end. This parcel has been stuck for weeks and is now delayed even longer. The driver has also marked it as final delivery attempt even though he's not attempted 1 delivery. How are these people still in business.

Do not use them for anything. They're appalling and have zero regard for customers

User's recommendation: Don't ever use this company.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

Aramex Pros: To deliver my parcel they cant take 3 months to deliver.

Location: 62 Salmon Street, Port Melbourne, Victoria, 3207

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