State: Dubai City: Dubai Product: Aramex Express Delivery Service Clear all filters (5 of 18 reviews match)
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Service is not a priority for Aramex

1.0
Details
I've paid for priority parcel express. My parcel has been at Aramex Dubai office since 27 June 2019. Delivery was scheduled for the 28th. No one showed up. I then arranged a 2nd delivery date: 30 June, no one showed up. I then scheduled a 3rd delivery date: which is today. I've just spoken to customer service to ask if my parcel is out for delivery because the latest update says: "shipment is on its way to final destination sorting facility". Customer service confirmed that the parcel is not yet out for delivery. It's been at the sorting facility from 27 June - 1 July. There is definitely no PRIORITY or EXPRESS services available. 5 days of not being able to deliver is unacceptable. I am shocked at the level of service and support.
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Review
#1573292 Review #1573292 is a subjective opinion of poster.
Service
Aramex Express Delivery Service
Cons
  • Customer service
  • Delivery time
  • Keeping clients informed
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Avoid Aramex

Aramex in Dubai, Dubai - Delayed delivery

1.0
Details
My item was picked up 5 days ago to be delivered to the US it’s a dress for an engagement party that is in two days.... guess where my package is ? Still in Dubai Wtf and when I called the customer service line after waiting on hold for about 17 min she told me her system is down... I have nothing more to say!
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Review
#1325467 Review #1325467 is a subjective opinion of poster.
Service
Aramex Express Delivery Service
Cons
  • Customer service lies about where the shipment is
  • Most frustrating
  • I never got my package
Reason of review
Order processing issue

Aramex in Dubai, Dubai - Worst in delivery timings

aramex dubai is one of the worst when it comes for delivery !! a text message was sent at 8am confirming the delivery on the same day, and based on customer service advise, the delivery is from 8am to 7pm coordination is unavailable with coriers since they don't pick up their phones!!! the house holders were put in a position of not leaving the house since the shipment was important for an upcoming event!! after a multiple unsuccessful phone calls to follow up, and after loosing faith, his majesty arrives 6.59 pm stating sarcastically that he was stuck in traffic since 8.00 am delivery man was called Vincent, very reckless in his responses and holding (i don't care attitude )
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Review
#921399 Review #921399 is a subjective opinion of poster.
Service
Aramex Express Delivery Service
Reason of review
Problem with delivery

Aramex Express Delivery Service Review

1.9
Details
My shipment hasn't been delivered to my customer since a week , in fact i could have delivered the shipment myself in an hour . I was very wrong in trusting aramex . The responses from their customer service is unsatisfactory, they blatantly lie each and every other time when i enquire about my shipment status . I just need my shipment back , thats it .
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Review
#873568 Review #873568 is a subjective opinion of poster.
Service
Aramex Express Delivery Service
Reason of review
Order processing issue

Aramex Express Delivery Service Review

Very Very poor I have been waited they didn't show up
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Review
#837220 Review #837220 is a subjective opinion of poster.
Service
Aramex Express Delivery Service
Reason of review
Order processing issue

Contact Aramex Customer Service

Website:
www.aramex.com
Mailing Address:
14729 182nd St
Springfield Gardens, New York 11413
United States
Phone:
(718) 553-8740
All Aramex Contacts

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