Not resolved

Dear Sir,

On Sunday i have submitted a passport and emirates Id parcel to be delivered from Abu Dhabi to Dubai. On Monday morning i requested to change and provided the new number duo to the phone is switched off. I called them, the customer support informed me that's it's not possible to deliver the parcel on Monday so for sure on Tuesday morning the percel will be delivered to the houde in dubai. Today is Tuesday 12:34PM i called the customer care they informed me " no one is going to deliver the parcel today" so tomorrow shall be delivered. I payed 60 AED for a passport+ID Card delivery but my delivery is getting late.


Abubakr Abdalla

BMS &LCS Sr.Engineer

Product or Service Mentioned: Aramex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $16.

Preferred solution: To deliver the parcel by today at any cost.

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