I have booked a return collection for Monday, but everyday I am told it will definitely be collected by 6:30. After waiting till 7:00 nobody comes up and when I call their helpline there is nobody to answer.
There is no ETA followed in this company a Monday (5/8/2013) collection is now become Thursday (8/8/2013) collection and I seriously doubt if there will be anybody to collect it tomorrow.
It is become more and more frustrating everyday.
The worst part is there is no escalation mechanism, only a helpline that operates only from 9:00 to 6:00.
Its the worst service I have ever seen.