I shipped a package via Amazon to my son deployed in Afghanastan. The package was accidentally shipped to United Arab Emerates and is currently being detained at customs in Dubai waiting further delivery instructions.
I have tried every day for almost 2 weeks to contact someone as to this matter. I have sent numerous emails to Aramex with no reply. I have called the New York office almost daily and constantly get a voice mail asking for my name and number and they will return my call. That never happens.
I have also called the Dubai number and got a long spill I couldn't understand and then they hung up on me. This is so frustrating! If I need to pay more to get the package delivered, that is fine. Can the package not be just returned to sender?
Since no one will contact me and I am unable to talk to an actual person when I call, I have no idea what to do. If I have the choice, I will never use this service again and will make sure others know how they handle customer service. The package tracking number is 3834728284 shipped to SSG. Hill, William E.
I am beginning to think this package is going to be a loss!
Cindy Osen. Phone number (435)790-9799
Product or Service Mentioned: Aramex Delivery Service.
Monetary Loss: $400.