Aramex

I requested a return ten days ago but, to date, there has been no response, no call, no pickup, nothing. Even though I've called the customer representative many times, and after a huge struggle, I finally came in touch with customer support.

They said 'tomorrow' and this has happened five times. It is entirely careless and a waste of my time. There is a WhatsApp service for customer support which is utterly useless. I will never get any response from them.

It's the worst customer service I have ever experienced in my life. We have to return our products on time, and if they are not collected within ten days, how can we accomplish this?

Please improve your customer support. Even after repeatedly reminding, there is continual disregard.

Twice now, they have made no effort to deliver whatsoever. The first time, I went to the depot to collect the delivery.

I was expecting two boxes, but the staff said there was only one. As I put it in my car, I noticed there was a sticker on the box saying 'box 1 of 2'. So, I took a photo, went back in, and showed this to the staff, and they then magically found the second box. The second time, I got a notification that the package had arrived at the depot.

Then, there was nothing for almost two weeks. I emailed them to complain about the delay, and they said they would do a depot-wide search and asked me for a description of the package (it's a box with stuff inside, I'd imagine that's quite common there). They then eventually found it and sent it out for delivery. I left the gate to the premises open and stayed within earshot of the door.

There is also easy, free parking out front. Some time later, I received an email saying delivery was attempted, and the package is on the way back to the depot. Not even a card in the letterbox.

I'm convinced they didn't even try to deliver. Absolutely useless company!

Update today 13th August. Aramex sort of apologized (sort of) and we agreed to let Aramex pick up the parcel and deliver it to me, although we paid again but with a discount (so we lost about US$ 140!) lets see how this goes...

I paid Parcel 2 Go to deliver a parcel from the UK to me here in Dubai, UAE.

They used DPD to pick up the parcel, which was good, then they handed it to Aramex and it all went wrong.

1. Aramex admitted to putting false information on the tracking, stating my parcel had been delivered to Dubai, UAE, when in fact it was still in London. This false tracking information caused a four-day search for the missing parcel here in Dubai before Aramex admitted the tracking info was incorrectly added by a female employee in London.

2. Aramex started sending important emails to my wife's personal email, which she assumed were either junk mail or a scam email.

I have never given my wife's personal email address to anyone at Parcel 2 Go, there is no reason. I suspect that Aramex has my wife's email address on file as she received a delivery from Aramex (a bank card) just a few days earlier than this event.

They should have used my email which is on the shipping documents and should not take it upon themselves to use her email.

They returned my parcel to the supplier in the UK. I'm still fighting them.

i order from yesstyle on 27 june and it was shipped out on 28 june. my package was supposed to arrive in 10-15 business days.

but yesterday i got an update on yesstyle - my orders. it said delivery attempted but no one home / delivery rescheduled for next business day i am very confused on what this means. i live in dinga, pakistan and thats where my order was supposed to arrive. but when i got that update of attempted delivery it also said that my package is in karachi.

which doesnt make sense. where did they attempt to deliver my package in karachi? i dont live there.

i need your guys help

347******** this is my order tracking number.

please track it and let me know where my package is. i need it before 18th july.

Aramex is, without a doubt, the worst delivery service I have ever dealt with. They make no real effort to deliver packages, and instead, mark deliveries as failed with baseless excuses like address not found.

Worse, their system provides no practical way to recover your package or communicate effectively.

This companys incompetence creates nothing but frustration and wasted time for customers.

I strongly encourage businesses to avoid using Aramex entirely, their services are unreliable, unprofessional, and completely inefficient.

My dream is that companies stop using Aramex altogether so they lose customers and, frankly, go out of business. That alone would save so many people from the nightmare of dealing with this disastrous courier.