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Aramex

Aramex

www.aramex.com
What is your customer experience with Aramex?

Aramex Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Aramex has a 1.3 star rating from 624 reviews, with only 12% of users likely to recommend; overall sentiment is negative and many customers report high prices and poor reliability.

Positive Feedback

Some customers report timely international shipping and a few local branches and agents provided satisfactory deliveries.

Negative Feedback / Risk Areas

  • Frequent delivery delays and lost parcels cited in Aramex reviews and Aramex customer complaints.
  • Poor customer service with unreachable support, false delivery claims, and inconsistent tracking.
  • Issues with billing, customs fees, refunds and damaged packages reported.

Key Takeaways for Future Customers

  • Expect unreliable tracking and allow extra time for delivery, especially for international shipping.
  • Document payments and request confirmations to pursue refunds if needed.
  • Consider alternatives for urgent or high-value shipments due to repeat customer service failures.
View full overview ›

Media from reviews

Aramex = Random Chaos & Endless Delays with No Justification or Communication”
Aramex - My package is in transit since 20 daysAramex - My package is in transit since 20 days - Image 2Aramex - Fail to deliver and no responseAramex - Fail to deliver and no response - Image 2Aramex - Fail to deliver and no response - Image 3Aramex - Fail to deliver and no response - Image 4
View all media ›

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Show reviews that mention
delivery service shipment customer package number customer service parcel phone order
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MuhammadShafique A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Abu Dhabi, Abu Dhabi

Delay

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My parcel is still not received. What is this?

Your performance is very bad. Now, days ago, I was waiting for my parcel, but still no response.

View full review

Preferred solution: Deliver product or service ordered

Resolved
Ahmed A Fuy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manama, Manama

Resolved: Aramex = Random Chaos & Endless Delays with No Justification or Communication”

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Aramex = Random Chaos & Endless Delays with No Justification or Communication”
Original review updated Nov 28, 2025

Disappointed with Aramex. Local tracking #967084**** has been delayed 11 days after arriving at the US facility and with public holidays tomorrow and the day after, it will be at least 13 days (probably more) with no updates, no explanation, and no notification at all.

Customer service in Bahrain has zero idea about the exact arrival date and gives only vague answers. Totally unprofessional and random service.

Will never use Aramex again. 1 star

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User's recommendation: Avoid Aramex. Use MyUS or forward2me with DHL instead – faster, clearer, no chaos

Zainab A Pgh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Abu Dhabi, Abu Dhabi

Lost parcel

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They lost my parcel, and even the complaints director doesn't have a clue about the case. This is not accepted, and I need someone to talk to me.

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Preferred solution: Deliver product or service ordered

User's recommendation: Have a calling line be more systematic and east communication

Resolved
Saima A Vjx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: My package is in transit since 20 days

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Aramex - My package is in transit since 20 days
Aramex - My package is in transit since 20 days - Image 2
Updated by user Aug 20, 2025

Company fixed the issue and I have been provided with full refund. Contacted aramex and trendyol through email and communicated to resolve the issue.

Original review Aug 05, 2025

My product tracking no. 389019**** has been with Aramex for the last 20 days, and you people are not bothered.

They don't call. I ordered labuboos for kids and still have not received them. They have charged me money and are not refunding it.

I ordered through Trendyol. When you chat with both Aramex and Trendyol, they say they are tracking and do nothing.

View full review
Loss:
$50

Preferred solution: Full refund

Victor R Jie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Worcester, Western Cape

Parcel for Western Cape ending up in Gauteng

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My parcel is supposed to be delivered in Wilderness, Western Cape. I now got a call from the delivery guy from Roodepoort in Gauteng.

No customer service details. The review score says it all.

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User's recommendation: Stay away !!

Nacole Vjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rogans Hill, New South Wales

Have not delivered my parcel

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Updated by user Jan 05, 2026

Rung them 3 times, left a review that they commented on.30 days now and THEY STILL HAVE NOT DELIVERED MY PARCEL they have it sitting there in the Sydney depot.SHOCKING COMPANY, DO NOT USE THEM!!!

Original review Dec 21, 2025

Aramex continue to not provide service. This is a shocking company and I wish that who I purchase items from would stop using them like Sistaco.

My parcel has been sitting with them for 12 days now and they7 have not delivered my parcel.

Previously I wrote to the CEO and he never replied, shows lack of basic manners. They have never improved their service and continue to be a hopeless parcel delivery company.

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Barnie Wlx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Wonderful service

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I contacted Aramex international courier to follow up on my shipment, and they delivered as promised.

Highly recommended.

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Pros:
  • Timely delivery
Nacole Vjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rogans Hill, New South Wales

Parcel not delivered

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Aramex continues to not provide service. This is a shocking company, and I wish that those I purchase items from would stop using them, like Sistaco.

My parcel has been sitting with them for 12 days now, and they have not delivered my parcel.

Previously, I wrote to the CEO, and he never replied, which shows a lack of basic manners. They have never improved their service and continue to be a hopeless parcel delivery company.

View full review

User's recommendation: AVOID!!!

Lincy S Cdw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Request for phone number change

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Call not responding. Need to talk to an agent regarding the phone number change for urgent shipment to Saudi Arabia.

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Preferred solution: Deliver product or service ordered

Makenzey Iqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Sippment didn't arrive

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I got message claiming my package arrived but it didn't..Speak with someone or chat basically impossible ,only chatbot which not gonna solve anything

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Alan W Ipb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response, scammers in my opinion. Phone rings once and then it takes you to a screen that takes you to just answer which charges money to get an answer. This is all *** I’ll never recommend

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I was told to check on a shipment that was supposedly coming to me from London and I cant even get them to answer the phone. It leads me to think that this whole thing is nothing but a scam because when I call the number It rings once something picks up and takes me to a page which is just answer which charges you a fee to get an answer and this is ridiculous. I would never recommend them to anyone

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Alan W Ipb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To verify a 50 kg. Shipment to be shipped from Hawaii to my residence in Kansas, USA

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Call not answered, tried the chat function and it didn't work either. I question their legitimacy.

I tried contacting them through their US number; they sent a code which I entered.

Phone rang once, then I got a blank white screen. This happened twice.

View full review
Loss:
$100000
Cons:
  • Never responded

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this company

Mark K Exs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fail to deliver and no response

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Aramex - Fail to deliver and no response
Aramex - Fail to deliver and no response - Image 2
Aramex - Fail to deliver and no response - Image 3
Aramex - Fail to deliver and no response - Image 4
Aramex - Fail to deliver and no response - Image 5

THIS COMPANY SUCK.

I SENT A PARCEL USING EASYPARCEL (THEY USE ARAMAX) TO THE USA ON 23RD JUNE, THEY SENT IT TO UK. I REALISED ON 3RD JULY RIGHT BEFORE ETA, TOLD THEM SEVERAL TIMES FORM THAT DAY, NOT TO DELIVER BECAUSE I HAD TO RE-SEND ANOTHER ONE TO THE BUYER DUE TO LATE DELIVERY.

THEY DID NOTHING, ON 23RD JULY THEY TOLD ME THEY HAD DELIVERED AND CANNOT BE STOP, NO PROOF OF DELIVERY.

THE RECEIVER IS IN THE USA, THEY SEND IT TO UK AFTER ONE MONTH, I STOPPED THEM ON 3RD JULY, THEY CAME BACK TO ME AND SAID ALREADY DELIVERED ON 23RD JULY AND CANNOT BE STOP? ARAMAX DID NOT RESPONSE FROM DAY ONE UNTIL NOW

View full review
Loss:
$120
Cons:
  • Non-delivery
  • No response
  • Late

Preferred solution: Apology

User's recommendation: never use this company ARAMAX

Afsar A Tom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

They not delivering on time

Hi, your shipment 495******** from ADCB Welcome Kit /re-dispatched is out for delivery! Kindly ensure to have your national ID/original documents ready.

Thank you!

They send messages they are going to deliver from 9 to 2 pm, but still, they have not connected with me. I have a flight to return to Saudi.

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Rosebery, New South Wales

This is a courier service to avoid

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Consignment left in depot 7 days mid journey.

No regional depot talks to another.

Customer service and enquires only inform the customer how hard it is for them and how busy they are.

They do not return calls.

The tracking system is incomplete and is devoid of updates.

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User's recommendation: Avoid using them.

Palmira Wdd
map-marker Dubai, Dubai

My order

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Good morning, I message you to ask for some help. I'm in your good office if possible to deliver all my order today because I need it badly.

I'm going on vacation after 2 days, location Marina Walk Cayan Tower Apartment 3702. Thank you.

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Preferred solution: Deliver product or service ordered

User's recommendation: Good

About

Related Companies

Aramex South Africa, Aramex Australia, Shop And Ship, Clickway Couriers

Summary

American transportation company Aramex is represented internationally and is specialized in freight, logistics, e-Commerce and records management. The company executes express services and has an online tracking system which allows clients to follow the shipment process from the official site. In order to get acquainted with the described company closer, customers can browse highlight articles which tell about the rating and business participations of Aramex. Besides, the customers can easily schedule a pickup, take part in the shipment preparation, use advanced tracking and calculate rates of the future services. The company owns affiliate offices which work according to the franchise scheme and can be found with the help of office locator. Moreover, career development, customer support and investor relations are maintained by Aramex.

Aramex reviews and complaints

Aramex is ranked 254 out of 1646 in Transportation and Logistics category

Area Served

Other, Asia, Worldwide, Canada

Payment Methods

VISAMasterCard

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