Al Qouz Industrial Third, Dubai
Not resolved

Very disappointing experience, call centre staff are not trained, totally clueless, liars. The ARAMEX APP is another useless thing that not linked to the operating system that call centre staff using.

Whatever you requested in APP will not be reflected anywhere and customer service agent can not see any requests raised in APP. It took me 5 phone calls to get to know that my parcel will not be delivered on the day it was scheduled via call centre and APP and they simply advised me to pick it up myself. The couriers are not calling the customer prior Areopagus to the delivery address, not even when arrived. So you can’t know was he really coming or he just making stories that no one opened the door.

Disgusting service. Absolutely unprofessional customers handling.

Product or Service Mentioned: Aramex Courier Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Full refund.

Aramex Pros: Unprofessional.

Aramex Cons: Non-communication.

  • Avoid Aramex
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