I have had not one but several experiences with Aramex shoddy service. Their staff are untrained and unsupervised, and they fail to follow even the procedures laid down in the firm!
I can recount each incident, but they are many and the service quality (bad) is consistent!
Use them at your risk.
Unfortunately being Dubai-based, the majority of firms (even large ones) use them by longstanding contract, and they have the ability therefore to sit on their laurels. They do not care about the small man/woman!
Product or Service Mentioned: Aramex Shipping Service.
Reason of review: Bad quality.